Terms & Conditions

01 Introduction

These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") govern your access to and use of the online gambling platform operated under the domainbosjoko.cam (hereinafter referred to as "BosJoko", "the Platform", "we", "us", or "our").

BosJoko provides online casino games, live dealer tables, sports betting, esports wagering, and related entertainment services to eligible users globally. This platform is primarily designed to serve players based in Malaysia, offering services in Malaysian Ringgit (MYR) with full support for Malaysian payment infrastructure including DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, and GrabPay.

These Terms constitute a legally binding agreement between you, the user, and BosJoko. By registering an account, accessing any service, placing any bet, or depositing any funds through the Platform, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy and Responsible Gambling Policy.

02 Definitions

For the purposes of these Terms, the following definitions apply:

03 Acceptance of Terms

By accessing the Platform, creating an account, or placing any wager, you represent and warrant that:

• You are at least 21 years of age;
• You have the legal capacity to enter into a binding agreement;
• You are not accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by law applicable to you personally;
• You are not a BosJoko employee, contractor, agent, or an immediate family member of any such person;
• You have read and accept these Terms in their entirety, including all policies incorporated by reference.

Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

04 Account Eligibility

4.1 Age Requirement

The minimum age to register and use BosJoko is 21 years. This requirement is strictly enforced. BosJoko will request age verification documents as part of the KYC process. Any account found to belong to an individual under the age of 21 will be immediately suspended, all winings will be voided, and any deposited funds may be returned at BosJoko's discretion following investigation.

4.2 One Account Per Person

Each individual is permitted to hold only one active account on the Platform. Creating multiple accounts (commonly referred to as "multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. BosJoko employs technical and procedural controls to detect multi-account behaviour, including device fingerprinting and payment method cross-referencing.

4.3 Geographic Eligibility

BosJoko's services are made available globally under its international licence. However, it is your sole responsibility to determine whether accessing and using the Platform is lawful in your jurisdiction. BosJoko does not represent that its services are appropriate or legal in all jurisdictions. Malaysian players are advised to familiarise themselves with the relevant provisions of the Common Gaming Houses Act 1953 and the Betting Act 1953.

05 Account Registration & KYC Verification

5.1 Registration Information

When registering an account, you are required to provide accurate, current, and complete information including your full legal name, date of birth, email address, and contact number. Providing false, misleading, or incomplete registration information constitutes a breach of these Terms and may result in account suspension.

5.2 KYC Documentation

BosJoko requires identity verification (KYC) before processing any withdrawal request or where transaction monitoring indicates a need for verification. Accepted identity documents for Malaysian users include:

• Malaysian National Identity Card (MyKad) — front and back;
• Valid Malaysian passport;
• Proof of address dated within 90 days (e.g., utility bill, bank statement);
• Proof of payment method ownership (e.g., screenshot of your Maybank2u or Touch 'n Go eWallet account).

5.3 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials. BosJoko will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify BosJoko support immediately if you suspect unauthorised access to your account.

06 Deposits & Withdrawals

6.1 Accepted Payment Methods

BosJoko accepts deposits and processes withdrawals via the following Malaysian payment methods: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank online banking, Hong Leong Connect, and cryptocurrency (BTC/USDT). The minimum deposit isRM30. Specific payment methods may have individual minimum or maximum transaction limits as displayed on the deposit page.

6.2 Currency

The Platform operates in Malaysian Ringgit (MYR/RM). All account balances, wager amounts, bonus values, and withdrawal amounts are denominated in MYR. Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of transaction crediting.

6.3 Withdrawal Processing

Withdrawal requests are subject to completed KYC verification. BosJoko aims to process withdrawals via DuitNow and e-wallet methods within 3 to 10 minutes under normal operating conditions. FPX bank transfers may take between 15 minutes and 2 hours. BosJoko reserves the right to delay withdrawals pending additional verification where warranted by its compliance obligations.

6.4 Withdrawal Restrictions

Withdrawals are restricted in the following circumstances: (a) the User has not completed KYC verification; (b) active bonus wagering requirements remain outstanding; (c) the withdrawal is flaged by BosJoko's fraud or anti-money laundering controls; or (d) the account is under investigation. Withdrawals must be directed to a payment method that was previously used to deposit, or a verified method in the User's name.

07 Bonus & Promotions Policy

7.1 General Bonus Conditions

All promotional offers, welcome bonuses, freets, cashback offers, and other incentives offered by BosJoko are subject to the specific terms of each promotion, which supplement and must be read in conjunction with these general Terms. Where a conflict exists between specific promotion terms and these Terms, the specific promotion terms shall prevail.

7.2 Wagering Requirements

Unless otherwise specified in a promotion's specific terms, the following general bonus rules apply:

• Wagering Requirement: Bonus funds must be wagered the specified number of times (e.g., 10x, 18x, 35x) before any withdrawal is permitted on winings derived from bonus play.
• Maximum Bet During Bonus Play: While a bonus is active, the maximum permissible bet is RM250 per round / spin / bet unless otherwise specified. Bets exceeding this limit during active bonus play will result in bonus forfeiture.
• Game Contribution: Slot games typically contribute 100% toward the wagering requirement. Live table games (baccarat, roulette, blackjack) typically contribute 10% to 20%. Sports bets and certain other game types may contribute at different rates as specified in the promotion terms.
• Bonus Expiry: Bonus funds and associated wagering requirements must be completed within the validity period stated in the specific promotion (typically 7, 14, or 30 days from crediting). Unused bonus funds expire automatically at the end of the validity period.
• Maximum Cash-Out: Certain bonuses cap the maximum withdrawal amount derived from bonus winings. This cap is stated in the specific promotion terms.

7.3 Abuse and Misuse

BosJoko reserves the right to void any bonus, withold associated winnings, and suspend or close any account where it determines, at its sole discretion, that a User has engaged in bonus abuse. This includes but is not limited to: creating multiple accounts to claim bonuses more than once, wagering in a manner designed to circumvent wagering requirements (e.g., low-risk hedging strategies), or providing false information to claim a promotion.

08 Game Rules & Fairness

All casino games available on the Platform, including slots, live dealer tables, and RNG-based card games, operate using certified Random Number Generator (RNG) technology. RNG systems on BosJoko are independently tested and certified to ensure outcomes are statistically random and free from manipulation by either the Platform or the User.

Return-to-Player (RTP) percentages are disclosed on individual game pages where technically supported by the game provider. Sports betting and esports odds are set by BosJoko's trading desk and reflect the Platform's margin on each market.

In the event of a technical malfunction during a game round (including slot spin, live dealer hand, or sports bet settlement), BosJoko reserves the right to void the affected round and return the stake to the User's account. BosJoko's decision in all game dispute matters is final, subject to the escalation procedure described in Section 13.

09 Prohibited Conduct

The following actions are expressly prohibited on the Platform and constitute a material breach of these Terms:

• Registering more than one account on the Platform (multi-accounting);
• Using automated software, bots, scripts, or any artificial means to interact with the Platform;
• Exploiting software bugs, errors, or vulnerabilities in the Platform for financial gain;
• Engaging in collusion with other players to gain an unfair advantage;
• Using the Platform to launder money or conduct any financial transaction that contravenes applicable anti-money laundering (AML) regulations;
• Providing false identity information or using another person's identity during registration or KYC;
• Accessing the Platform from a jurisdiction where doing so is explicitly prohibited and where BosJoko has chosen to block access;
• Engaging in abusive, threatening, or harassing behaviour toward BosJoko staff or other users;
• Attempting to reverse-engineer, decompile, or interfere with any part of the Platform's technical infrastructure.

10 Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations, and software, is the property of BosJoko or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without express written permission from BosJoko.

11 Privacy & Data

BosJoko collects, processes, and stores personal data in accordance with itsPrivacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data processing activities described in the Privacy Policy.

BosJoko implements industry-standard technical and organisational measures to protect your personal data, including 256-bit SSL encryption, two-factor authentication, and segregated data storage. Your personal data will not be sold to unrelated third parties. It may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or our licensing obligations.

12 Responsible Gambling

BosJoko is committed to promoting responsible gambling. The Platform is intended for adult entertainment only. Gambling should never be viewed as a source of income or a method of resolving financial difficulties.

The following responsible gambling tools are available to all Users:

• Deposit Limits: Daily, weekly, or monthly deposit caps configurable in your account settings;
• Loss Limits: Maximum loss thresholds over a defined period;
• Session Time Limits: Automated session reminders and time-out features;
• Cooling-Off Period: Temporary self-exclusion from 24 hours to 6 weeks;
• Permanent Self-Exclusion: Indefinite account closure with a minimum lock period of 6 months.

If you believe you may have a gambling problem, please visit our Responsible Gambling page for resources and support information. BosJoko reserves the right to impose account restrictions or initiate responsible gambling interventions on any account at its sole discretion.

This Platform is for players aged 21 and above only. BosJoko strictly enforces this requirement through mandatory KYC verification.

13 Limitation of Liability

To the maximum extent permitted by applicable law, BosJoko and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of profits, data, or goodwill.

BosJoko's aggregate liability to any User for any claim arising out of or related to these Terms or the Platform shall not exceed the total amount deposited by that User in the twelve (12) months preceding the claim.

BosJoko does not warrant that the Platform will be uninterupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

13.1 Disputes

Any dispute regarding game outcomes, account balances, or bonus settlements must be submitted in writing to our support team within30 days of the event giving rise to the dispute. BosJoko will investigate and respond within 14 business days. BosJoko's determination shall be final unless appealed to the relevant licensing authority under applicable procedures.

14 Termination of Account

BosJoko reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Fraud, suspected fraud, or collusion;
• Failure to complete KYC verification within a reasonable timeframe;
• Suspected money laundering or other financial crime;
• Court orders, regulatory directives, or law enforcement requests;
• Reasonable concerns regarding problem gambling behaviour.

Upon closure of an account, any verified real-money balance (net of outstanding bonus obligations) will be returned to the User via their verified payment method, unless the closure is due to fraud or breach of these Terms, in which case funds may be withheld pending investigation.

Users may also voluntarily close their account by contacting BosJoko support. Voluntary closure does not affect any obligation that has already arisen under these Terms.

15 Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Curacao, being the jurisdiction of BosJoko's operating licence. Any disputes that cannot be resolved through BosJoko's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of Curacao.

BosJoko explicitly does not claim to be regulated by Bank Negara Malaysia, the Malaysian Communications and Multimedia Commission (MCMC), or any other Malaysian regulatory body in respect of its gambling services. Users who are Malaysian residents acknowledge that online gambling regulation in Malaysia falls under the Common Gaming Houses Act 1953 and the Betting Act 1953, and that it is each individual's responsibility to comply with applicable local law.

16 Amendments to These Terms

BosJoko reserves the right to amend, update, or replace any part of these Terms at any time. Amendments will take effect upon posting to the Platform. Where changes are material, BosJoko will endeavour to provide reasonable advance notice via email or an in-platform notification to registered Users.

Your continued use of the Platform following the publication of revised Terms constitutes your acceptance of those revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request voluntary account closure.

17 Contact Us

If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact BosJoko through the following channels:

• 24/7 Live Chat: Available directly on the Platform — average response time 3–5 minutes.
• Email: [email protected] (plain text — not a clickable link) — responses within 24 hours.

For formal written complaints, please submit via email with subject line "Formal Complaint – [your registered username]". BosJoko will acknowledge receipt within 2business days and resolve within 14 business days where possible.

For responsible gambling support resources available to Malaysian players, please visit our Responsible Gambling page.

These Terms were last reviewed and updated on 1 January 2026. BosJoko reserves all rights not expressly granted herein.